Reference

Clear Terms for Your Account Path

Our 3wickets Terms & Conditions explain how you open, verify and use your account, including wallet steps for DANA and QRIS.

Account verificationDANA and QRISMobile browser accessLocal-law wording

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What Our Account Terms Cover

3wickets Service availability depends on jurisdiction. Users are responsible for checking local law before access.

The Terms & Conditions set the agreement between you and us when you create or use a 3wickets account. They cover accurate registration details, one account path per person, phone verification, access where local law permits, and the steps we may take when account details do

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not match. The same policy explains how deposits and withdrawals are requested through DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, including checks needed before a transaction is released. It also covers acceptable use, account closure requests, policy updates and the process for raising
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a dispute. Please read the current wording before you confirm an account step.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Get Help With a Terms Question

A clear support route helps when a clause affects your account or wallet status. Sign in first when you can, then use the account support path beside the cashier area so we can match your request to the correct record. If you cannot sign in, include the phone number linked to your account and describe the exact Terms & Conditions point you need clarified. Keep payment receipts available for DANA, OVO, GoPay, QRIS or bank transfer checks.

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Account access

Tell us which account step stopped, such as phone verification or a blocked sign-in. We use the registered contact details to locate the record and explain which Terms & Conditions clause applies before any access change is considered.

Wallet status

For a DANA, OVO, GoPay or QRIS question, send the receipt reference and transaction status shown in your account. Our support path can explain the relevant wallet condition without asking you to repeat unrelated account details.

Policy request

Ask us to clarify a clause, request a current policy copy or report a possible mismatch between the displayed terms and your account step. Include the page name and date so we can assess the request accurately.

DATA PRACTICE

How We Handle Policy Details

The Terms & Conditions work alongside our account controls rather than replacing them. We record the choices and verification events needed to operate your account, protect wallet requests and respond to policy…

Registration data

We use the details entered during account creation to identify your account, apply the stated access conditions and connect phone verification to the right record. Check your name and contact details before confirming the registration step.

Cookies and sessions

Cookies can preserve your sign-in session and selected settings when you move between the mobile lobby and desktop account area. Our policy explains their role, while your browser controls whether stored cookies remain available.

Account security

Phone verification is required before account access, and we may ask for matching details when a wallet request needs checking. Do not share your password or verification code with another person, even during a support exchange.

Transaction records

Payment references and account actions may be retained so we can reconcile DANA, QRIS, bank transfer and virtual account requests. The Terms & Conditions explain why those records support checks and how retention is handled.

Policy changes

When the Terms & Conditions change, we publish the revised wording on this policy page and identify the effective point where applicable. Read the displayed version before your next account, wallet or lobby action.

Your request path

You can ask us to correct account details, clarify a clause or explain a data-handling point through the account support route. We may verify ownership first, then respond using the contact details linked to your record.

Answers About 3wickets Terms & Conditions

These Terms & Conditions answers focus on the questions that affect registration, wallet requests, account security and policy access. Read them with the current wording on this page, because a specific account situation may require us to confirm your details before we can respond.

You can read the current Terms & Conditions on this page before opening an account or confirming a wallet step. Check the displayed version and any stated update date, then contact support through your account path if a clause is unclear.

Yes. The Terms & Conditions cover wallet requests made through DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account routes. They explain account ownership, receipt checks and the verification that may precede a transaction decision.

You must complete phone verification before account access. Enter accurate registration details and keep the linked contact available. If the verification record does not match, we may pause access while support checks the account under the stated Terms & Conditions.

Account access depends on local law. The Terms & Conditions describe the regions and conditions that apply when you connect from Indonesia, and we may restrict access where local law does not permit the relevant activity or account step.

Use the account support route and state which detail needs correction, such as your phone number or registration name. We verify ownership before changing a record, because the Terms & Conditions require account details to remain accurate.

The policy explains that cookies may retain your session and selected settings between mobile and desktop. Your browser can control cookie storage, but removing certain cookies may interrupt the account path or require phone verification again.

Send the account reference, relevant receipt or displayed clause through the support path. We can review the record, explain the condition applied and correct an account detail where appropriate. Keep the current wording and transaction reference for a precise response.

Clear Terms for Your Account Path

Get Help With a Terms Question

Account access

Wallet status

Policy request

How We Handle Policy Details

Registration data

Cookies and sessions

Account security

Transaction records

Policy changes

Your request path

Answers About 3wickets Terms & Conditions

01 Where can I read the 3wickets Terms & Conditions?

02 Do the 3wickets Terms & Conditions apply to DANA and QRIS?

03 What account step is required before access?

04 Can I use 3wickets from Indonesia?

05 How do I request a change to my account details?

06 How are cookies addressed in the Terms & Conditions?

07 What if I disagree with a Terms & Conditions decision?

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