Reference

3wickets Legal Terms For Indonesia Access

3wickets Legal terms explain how account access, wallet records, privacy and policy requests work for you in Indonesia.

Account conditionsPrivacy controlsPayment recordsPolicy requests
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CONTACT THE POLICY TEAM

Get Help With Legal Account Questions

A clear contact route helps when a Legal clause affects your account, payment record or access request. We ask you to include the account email or phone detail, the relevant policy heading and a short description of the issue. Do not send a password or wallet PIN. The support path inside your account keeps the request connected to the right record.

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Account access

If the phone verification step leaves your account pending, use the account support path and mention the Legal point you need checked. We can match the request with the access record without asking you to disclose a password or wallet PIN.

Payment records

For a question about DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri or BNI records, send the payment reference shown in your account. Our team can direct the request to the policy route while keeping the transaction detail attached.

Policy changes

When you want wording clarified or a personal detail changed, quote the section heading and explain the requested correction. We use the account contact path to confirm your identity before discussing private records or changing stored account information.

HOW WE HANDLE RECORDS

Your Legal Rights And Account Records

Legal care is practical: we describe what we collect, why it is needed and how you can ask questions about it.

Data handling

We use account details to create access, complete phone verification and connect authorised payment records with the correct account. When you ask about your data, identify the account contact so we can avoid disclosing private details to the wrong person.

Cookie choices

Cookies can support account continuity and policy-page settings on your browser. You can inspect browser cookie controls and revisit the Legal wording before continuing. Turning off certain cookies may affect saved preferences or the account path on that device.

Account security

Keep your sign-in details private and complete phone verification only through the account path. We do not ask for your password or wallet PIN in a policy request. If a device was shared, sign out and remove saved credentials before another person uses it.

Record retention

We retain account and payment records for the period needed to operate the account, address disputes and meet applicable legal duties. The exact handling can depend on the record type and jurisdiction, so request clarification through your verified account contact.

Correction requests

You can ask us to correct an inaccurate name, phone detail or other account record by using the support route attached to your account. Include the incorrect field and the proposed correction; we may verify ownership before making a change.

Access questions

If access is unavailable in your location, the reason depends on local law and the current account conditions. Contact us with your location and account status, and we will explain the applicable policy route without suggesting a workaround.

What You Need To Know About Legal

These Legal answers cover the searches we hear before account creation: where the policy applies, what records we use, how to request a change and what happens when access or payment details need checking. Read the full notice before opening an account, then use the account contact path for a case-specific answer.

The 3wickets Legal page covers account conditions, access eligibility, privacy, cookies, payment records, security steps, retention and policy requests. It is the place to check the wording that applies before you create an account or use DANA, OVO, GoPay, QRIS or bank transfer.

Access depends on local law and your location. Check the current Legal notice before creating credentials, then complete the required account step and phone verification where permitted. We do not advise bypassing a location, eligibility or account restriction.

Legal handling covers references connected with DANA, OVO, GoPay, QRIS, virtual account and bank transfer activity. We use those details to match an authorised transaction with your account and address status questions. Send the reference through the verified account support path.

Use the support route inside your account and identify the field that needs correction, such as a phone detail or name. We may confirm account ownership before changing a record. Do not include your password, wallet PIN or unnecessary private documents.

Yes. The Legal wording explains cookies used for account continuity and saved policy preferences. Your browser controls let you remove or block them, although the account path may behave differently afterward. Read the notice again if you switch between phone and desktop.

Retention depends on the record type, the purpose for keeping it and applicable legal duties. Account and payment records may be retained for operation or dispute handling. For a record-specific answer, contact us through your verified account route and name the relevant date.

Start with the account support path and include your account contact, location, policy heading and current status. We can check whether the issue relates to phone verification, a payment reference or a local rule. Access remains subject to local law and the current Legal terms.

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